Frequently Asked Questions

Please read our FAQ before sending us a message.

Ordering

All orders are packed and shipped Monday through Friday until 3:00 pm (EST). Orders placed after 3:00 pm (EST), as well as orders placed on weekends and select holidays, will be processed the following business day.

Yes. Please contact our Customer Service department at 1.866.870.1435, Monday through Friday, from 9:00 am to 5:30 pm (EST) and One of our Customer Service Agents will be happy to help you with your order.

We do not allow for multiple shipping addresses on one order.

Your transaction is completed on PayPal’s Secured Servers, we don’t gain access to your Credit Card or PayPal Account information.

To cancel an order, login to your account and select the order you wish to cancel. It may be too late to cancel your order if it is already in the packing and shipping process.
Please call Customer Service at 1.866.870.1435. They will be happy to help you with your order.

A cancellation cannot be made once your order has been shipped from our warehouse.

Yes, now we offer the PayPal option.

Yes Coupons codes can be entered at checkout in the field titled “coupon code”.

Shipping & Delivery

All orders are packed and shipped Monday through Friday until 3:00 pm (EST). Orders placed after 3:00 pm (EST) as well as orders placed on weekends and select holidays will be processed the following business day. The average delivery day is 3-7 days in North America and up to 14 days Internationally.

Deliveries can only be made to locations with a street address or rural route number with postal code. We cannot deliver to PO boxes. We offer shipping to Canada, the United States and selected countries Internationally.

We offer standard ground shipping for Canada and the United States, and Air shipment for International customers.

Shipping rates are determined by weight, size and destination. Simply enter the delivery country, city and postal code in the “shipping” field at checkout to view the shipping fee.

Please contact us or call Customer Service at 1.866.870.1435, Monday through Friday, from 9:00 am to 5:30 pm (EST), and we would be glad to assist you.

Returns

If you are not satisfied with an item you purchased online you may return it and we will refund your purchase if it is eligible. Returns will be accepted within 30 days of purchase date with your online receipt. At any time, Art Space Living reserves the right to refuse a return as well as reimbursement on shipping and handling charges if the merchandise had been used, soiled, or damaged.

We will refund you for the total purchase price of the item, plus tax, as soon as we verify that the item has been returned.

For questions or comments, please contact us using the form below. If your question is about a specific order, be sure to include your order number and date.

Send us an email

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For assistance by phone:

Within the U.S. and Canada:  1.866.870.1435

Our Customer Service open Monday – Friday, 9 a.m. – 5:30 p.m. EST